Empowering Small Businesses for Long-Term Success
Operational Excellence
Readiness Index (OPERI)
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The Operational Excellence Readiness Index (OPERI) is a self-assessment tool that generates an automatic roadmap, designed to help Micro, Small, and Medium Enterprises (MSMEs) and Small Businesses take control of their future by knowing what elements to prioritise. After downloading the OPERI app, the self-assessment can be completed offline, catering to remote areas. OPERI enables businesses to evaluate their current maturity levels and will be available in 10 languages, launching first in English, with the remaining 9 rolling out progressively in phases.
OPERI analyses a business in 18 key areas that INCIT calls тАЬdimensionsтАЭ. It then gives recommendations in a short report on what the business should do next to improve. To track how well these changes work, OPERI measures 8 Key Performance Indicators (KPIs) in each assessment, providing a comprehensive view of past improvements and new data. This shows the real impact of the transformation. The goal is to help MSMEs and Small Businesses become more productive, start using digital tools, and grow faster.
Ready to build your foundation for success? Start your journey towards operational excellence with OPERI and transform challenges into opportunities.
The Prioritisation Index was developed and designed in collaboration with:
Alvarez & Marsal
Download The OPERI App Today
Start transforming your business operations тАФ for just 32тВм.
With a user-friendly interface and support in 10 languages, OPERI empowers you to assess your operational maturity, identify challenges, and create actionable strategies for growth. Whether itтАЩs boosting productivity, starting digitalisation, or accelerating growth, OPERI is your go-to tool.
Overcoming the Challenges Small Businesses Face
50% of Small Businesses Close Within 5 Years
Nearly half of Small Businesses shut down within their first 5 years, highlighting the urgency for proactive measures. Early action is critical to mitigate risks and build a solid foundation. Operational excellenceтАФprioritising efficiency and effectivenessтАФis essential to overcome these challenges.
Manufacturing Business Closures
44% of Mature Small Businesses Face Stagnation
Even mature Small Businesses arenтАЩt immune to struggles. Around 44% have faced shrinking or stagnant profit growth over the past decade. Productivity gaps between smaller and larger firms continue to widen, as noted in an ILO-OECD report, making operational improvements vital for sustained growth.
Key Challenges for Small Businesses
Small Businesses face several challenges that can hinder their growth and long-term success. While each business is unique, these 5 challenges are the most common across the manufacturing sector:
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LEAD Framework
Achieving operational excellence is a continuous journey, not a singular event. The LEAD Framework, a circular, iterative 4-step process, provides a structured methodology for manufacturers to consistently improve their operations. This framework facilitates ongoing refinement, ensuring sustained operational excellence.
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The OPERI TIER Framework offers a structured approach to achieving operational excellence. It outlines 4-key principles for holistic prioritisation, guiding manufacturers toward strategic resource allocation and maximising impact. By focusing on these principles, you can identify and address high-priority OPERI Dimensions for significant gains.
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OPERI is a comprehensive assessment tool designed to evaluate the operational efficiency of Micro, Small, and Medium Enterprises (MSMEs) and Small Businesses across 3 building blocks, 6 pillars and 18 dimensions.
LEAD
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4-Step Process to Drive Operational Excellence
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Key Dimensions for Small Businesses
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Comprehensive Operational Excellence Self-Diagnostic Tool
Foundations
For Success
Powerful 3-Part Framework for Success
