Term of use

These Terms of Service (“Terms”) apply when you access and use INCIT AIs and other software, tools, services, documentation, content, functionalities, and generative AI features that we make available to you through any INCIT product (collectively, “AIs”). These terms are a legally binding agreement between you and International Centre for Industrial Transformation Ltd. (“INCIT”, “we”, “our”, or “us”). By using AIs, you agree to be bound by these Terms, the INCIT Terms of Use at https://incit.org/terms-of-use, and any other applicable terms and policies. For detailed rules on how we collect, protect, and use personal data, please carefully read INCIT’s Privacy Policy at https://incit.org/privacy-policy.

1. Your Commitments 
   1. Eligibility
      1. INCIT AIs are primarily intended for adult users. Without limiting the INCIT Terms of Use or any other applicable terms or policies, you cannot access AIs if you are under the age of 13 (or such greater age required in your country or territory) or if you are prohibited from receiving our services or software under applicable laws. If you are under 18 years old or the minimum age required in your country, please read these Terms with your legal guardian and use the INCIT AIs only with the consent of your legal guardian.
      2. When you agree to these Terms through online page clicks, or checking boxes, it means you and we have reached an agreement on these Terms, you have accepted these Terms and their applicable conditions, and agree to be bound by these Terms. If you disagree with any part of these Terms, or cannot accurately understand our interpretation of any term, please click disagree or stop using our services. 
   2. Acceptable Uses
      You shall not access, use or allow others to access or use AIs (including any chatbots) in any manner that would:
      
      1. Be unlawful (including but not limited to any manner that promotes, contributes to or encourages illegal or unlawful activity), including but not limited to conduct that describes, encourages, supports or distributes, in any form, child sexual abuse materials.
      2. Generate, promote, disseminate or otherwise use or facilitate content that may harm other individuals, including to encourage self-harm, discrimination, bullying, humiliation and/or other emotional harms. This also includes causing harm by using AIs to: (i) deploy subliminal, manipulative or deceptive techniques to distort behaviour by impairing decision making; or (ii) exploit people due to their age, disability, or a specific social or economic situation to distort their behaviour.
      3. Present a risk of death or bodily harm to individuals (including in relation to illegal drugs, weapons or self-harm).
      4. Generate, promote, disseminate or otherwise use or facilitate adult content, such as erotic chat, pornography and content meant to arouse sexual excitement.
      5. Deceive or mislead others, including, but not limited to, activity related to plagiarism, scams, phishing or malware, and furtherance of misinformation or disinformation.
      6. Generate, promote, disseminate or otherwise use or facilitate content that may violate or infringe upon the rights of others (including, but not limited to, intellectual property rights and privacy rights). 
      7. Solicit professional advice (including, but not limited to, medical, psychological, financial or legal advice) or content to be used for the purpose of engaging in other regulated activities (including, but not limited to, political campaigning or lobbying). No statements, responses or content generated by AIs should be interpreted as an offer or provision of professional care or as a substitute for consultation with a qualified provider.
      8. Override safety or privacy filters, controls or mechanisms.
2. Prompts, Results and Other Content
   1. Rights to Content
      AIs allows you to provide materials for processing, which could include text, documents, images or recordings, depending on the integration (together, “Prompts”) and will generate a response (“Outputs”) based on your Prompts, as well as any feedback that you provide (“Feedback”) collectively, the “Content”. You may not provide prompts or use AIs in any way that infringes or violates someone else’s rights, including intellectual property rights. Except as expressly provided in these Terms, you retain all right, title and interest (including any intellectual property rights) that you have in and to your Prompts. You agree that your provision of Prompts shall not violate these Terms, including any other policies and/or third-party agreements that apply to your use of AIs.
      
   2. INCIT AIs data
      1. Our Privacy Policy governs our processing of personal data and explains how we collect, use and share personal data – including personal data you submit as Prompts, Feedback or other Content, your activity across our products and personal data that we collect from and about your device. By using INCIT AIs and notwithstanding our Privacy Policy, you agree and accept that we may collect, use and/or retain your personal data for any of the following purposes: (i) to provide, analyse and/or maintain the services provided by the INCIT AIs, (ii) to improve and develop INCIT AIs and conduct research (e.g. to develop new product features), (iii) to prevent fraud, illegal activity or misuse of INCIT AIs, and to protect the security of our systems, and (iv) to comply with legal and regulatory obligations and to protect the rights, safety, or property of our users or any other third parties.
      2. When information is shared with AIs, the AIs may retain and use that information to provide more personalised outputs. Do not share information that you don’t want the AIs to use and retain such as account identifiers, passwords, financial information or other sensitive topics.
      3. If the AIs cannot answer your query, or if our systems determine that a more relevant or up-to-date response could be provided by a partner, we may ask a third party to provide a response. For example, in these cases we share questions contained in a Prompt and limited metadata to enable a more accurate answer with a third-party search engine and/or third-party AI tools, and include the search results in the response to your Prompt. The information that we share with third parties may contain personal data if your Prompt contains personal data about any person. By using AIs, you are instructing us to share your information with third parties when it provides you with more relevant or useful responses. Those third parties will use any information that we share, which could include personal data about you or others if you include such information in your Prompt, in accordance with those third parties’ terms of use and/or privacy policies.
      4. In some cases, we may review your interactions with AIs, including the content of your conversations with or messages to AIs, and this review can be automated or manual (human).
      5. If you have any feedback or enquiries relating to your personal data or if you wish to know more about our data protection policies and practices, please contact us at the following:
         

         International Centre for Industrial Transformation Ltd
         Email Address: dpo@incit.org
         Address: 10 Collyer Quay, Level 4 Ocean Financial Centre, Singapore 049315
         Attention: Personal Data Protection Officer

   3. Accuracy
      AIs are a new technology that are still improving in accuracy. As such, the accuracy of any content, including outputs, cannot be guaranteed and outputs may be incomplete, disturbing or upsetting. You should not rely upon outputs for any purpose or use outputs to inform professional advice or decisions related to medicine, finance, law or pharmaceuticals. If you plan to use outputs for any reason, it is your sole responsibility to verify outputs. AIs and any content may not reflect accurate, complete or current information.
   4. Warning Regarding Content
      The AIs will generate Content based on Prompts that you provide. The specific Content that the AIs will return based on your Prompts cannot be predicted in advance. AIs might generate content that you consider offensive or objectionable and/or that does not represent INCIT’s views. By agreeing to these terms and by using AIs, you recognise and assume the risk that the prompts you provide might result in generation of content that you consider offensive or objectionable. You also recognise and agree that you (not INCIT) shall be responsible for your use of, and/or any actions you take in relation to, content generated by the AIs based on your prompts.
      
3. INCIT’s Rights
   1. INCIT’s rights regarding content
      INCIT may use Content and related information including through automated or manual (i.e. human) review and through third-party vendors in some instances, including:
      
      1. To provide, maintain and improve INCIT services and features.
      2. To conduct and support research.
      3. To monitor your use of AIs for compliance with these Terms and applicable laws and to report violations of applicable laws or regulations as required by law or as otherwise requested by a court order or government authority.
      4. To remove unsafe, discriminatory or other Content that violates these Terms or any other applicable policies and terms.
      5. To suspend or remove accounts that violate these Terms with respect to your use of AIs.
   2. Suspension and Termination
      If we determine that you have breached these Terms or other applicable terms and policies, we may suspend or permanently disable your access to AIs or other INCIT services or features.
4. Ownership of AIs
   We retain all of our respective rights, title and interest, including intellectual property rights, in and to AIs. Other than the rights of access and use expressly granted in these Terms, these Terms do not grant you any right, title or interest in or to the AIs
   
5. Third-party materials
   AIs may use or be used in connection with content, services, features and integrations provided by third parties. INCIT makes no warranty, representation or undertaking in relation to such third-party offerings and shall not be responsible for the use of third-party content, services, features and integrations in connection with your use of the INCIT AIs.
   
6. Accuracy of Outputs and Limitations on Liability
   1. Accuracy of Outputs
      AIs are a new technology and are still improving. We make no guarantees that they will be safe, secure or error-free, or will function without disruptions, delays or imperfections. We are not responsible for Outputs, and you are responsible for checking Outputs for accuracy and suitability. The Outputs provided by AIs do not reflect the views of INCIT, our affiliates or our personnel.
   2. Limitations on Liability
      1. Nothing in these Terms is intended to exclude or limit our liability for death, personal injury or fraudulent misrepresentation caused by our negligence, or to affect your statutory rights. 
      2. We will exercise commercially reasonable diligence in providing the AIs to you in accordance with these Terms. Provided that we have acted reasonably, we do not accept responsibility for losses not caused by our breach of these Terms or otherwise by our acts, losses that are not reasonably foreseeable by you and us at the time of entering into these Terms, and events beyond our reasonable control.
7. Governing Law and Dispute Resolution
   1. These Terms shall be governed by and interpreted in accordance with the laws of Singapore.
   2. INCIT shall endeavour to resolve any dispute arising out of or in connection with this Terms by way of discussion with you in good faith. If the dispute is not resolved within thirty (30) days from the date discussions commenced, the dispute shall be referred to and finally resolved by arbitration in Singapore in accordance with the arbitration rules of the Singapore International Arbitration Centre (“SIAC”) for the time being in force, which rules are deemed to be incorporated by reference in this paragraph 7.2. The Tribunal shall consist of a single arbitrator to be appointed by the President of the Court of the SIAC. The language of the arbitration shall be English. The award of the arbitrator shall be final and binding upon the parties.
8. Entire Agreement
   These Terms contain the entire agreement between you and INCIT regarding the INCIT AIs and, other than any specific terms outlined in any other relevant INCIT terms or policies, supersedes any prior or contemporaneous agreements between you and INCIT.
   
9. Severability
   If any portion of these Terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable and if it can’t be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by us. 
   
10. Changes to these Terms
    1. We work constantly to improve our services and develop new features to make our products better for you and our community. As a result, we may need to update these Terms from time to time to accurately reflect our services and practices, to promote a safe and secure experience, and/or to comply with applicable law and regulations.
    2. Once any updated Terms are in effect, you shall be bound by them if you continue to use our AIs. Your continued use of the INCIT AIs shall be deemed as your acceptance of any such modified terms. If you do not agree to the updated Terms, you should stop using AIs before they come into effect.
11. How to contact us
    If you notice any violation of laws and/or regulations, or a breach of these Terms, or if you have any suggestions regarding these Terrms, you may contact us by writing to:
    
    International Centre for Industrial Transformation Ltd.
    Email Address: contact@incit.org
    Address: 10 Collyer Quay, Level 4 Ocean Financial Centre, Singapore 049315

Effective date: 28 August 2025
Last updated: 28 August 2025